In response to challenges faced by the Heads of the Corporate Credit and Credit Risk Departments at First Local Bank in making informed decisions on credit proposals due to incomplete, irrelevant, and inconsistent data which resulted in increased non-performing loans which subsequently resulted in incurring financial losses, the First Local Bank initiated a project aimed at enhancing the performance of credit analysts. The primary purpose of this project is to provide performers with the necessary skills, resources, and support to submit a complete and comprehensive Credit Assessment Memo (CAM) that includes all necessary accurate data within designated timeframes. 

 The enhanced performance of the credit analysts contributes directly to streamlining decision-making processes for credit approvals, ultimately reducing financial losses attributed to non-performing loans (NPLs) and reinforcing the bank’s financial stability and market reputation. Performance interventions will alleviate skills and knowledge gaps among some credit analysts through incorporating training programs job aids, support, and resource interventions in addition to the redesign of the work environment to optimize credit risk management and decision-making processes. 

 End Result: 

Equip credit analysts with the necessary skills and support to prepare and submit a complete and comprehensive credit assessment memo (CAM) within designated timeframes, deploying the bank’s resources effectively while fostering seamless communication with other departments